Last updated: 23 February 2026
Shere Open Gardens (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights under UK data protection law.
1. Information We Collect
We may collect and process the following information:
1.1 Personal Information You Provide
• Name
• Email address
• Phone number
• Address (if required for communication or sponsorship)
• Payment information for ticket purchases or donations
• Volunteer registration details
• Sponsor enquiry details
1.2 Automatically Collected Data
• IP address
• Browser type and device information
• Cookies and usage analytics
1.3 Payment Information
Payments are securely processed by third-party providers (e.g., Stripe, Ticket Source).
We do not store or have access to full credit card details.
2. How We Use Your Information
We use your data to:
• Process ticket purchases and donations
• Communicate event details or updates
• Manage volunteer applications
• Respond to sponsor enquiries
• Improve our website and visitor experience
• Meet legal or regulatory requirements
We do not sell your information to third parties.
3. Sharing Your Information
We may share your data only with:
• Payment processors (Stripe / Ticket Source)
• Email service providers
• Website hosting providers
• Volunteers or coordinators, when necessary, to run the event
• Legal authorities, if required
All third parties must comply with UK GDPR.
4. Cookies
Our website uses cookies to:
• Improve functionality
• Remember preferences
• Analyse website performance
You can manage or disable cookies through your browser settings.
5. Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Object to processing
• Request data portability
To make a request, contact: hello@shereopengardens.com
6. Data Retention
We keep your data only for as long as reasonably necessary to fulfil the purpose it was collected for, including legal and financial obligations.
7. Security
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
8. Contact Us
For questions about this policy or your rights, contact:
Email: hello@shereopengardens.com
Address: Shere Open Gardens, Shere, Surrey, United Kingdom